Terms of use of the web interface



You are on the web interface https://www.vuch.cz/ (hereinafter " web interface "), which is operated by our company


Vuch s.r.o., located in Tovární 1112, Chrudim IV, 537 01 Chrudim,

Registration number: 04522150,

VAT identification number: CZ04522150

registered in the Commercial Register kept by the Regional Court in Hradec Králové, Section C, Insert 36028

Address where we receive mail from you: Tovární 1112, Chrudim IV, 537 01 Chrudim

Contact e-mail: info@vuch.com


Please note that whether you purchase, register on our website or you visit the web interface, you must follow the rules below, which define and specify the terms of use of all components available on the web interface.



You can register on the web interface using the registration form which is available on the web interface. It is necessary to fill in the required data in the registration form, especially the name, surname and contact e-mail. By registration your user in Vuch is created.

A username and password are required to access your account. Keep your user account details confidential. Our company is not responsible for possible misuse of the user account by a third party.

The information provided during registration must be true and complete. We may cancel an account without compensation where false or incomplete information was used.

In case of changes in your data, we recommend that you make an immediate adjustment in your account so the data are appropriate and correct.

Thanks to your account you can order goods, track orders and manage your account. Any additional functions of the user account are always listed on the web interface.

Please note that we have the right to cancel your user account without compensation if your account violates good morals, applicable laws or these terms of use.



When making an order or filling out a registration form on the web interface, you provide us with some of your personal data. Furthermore, when using the web interface, other data to which we have access is obtained, stored and processed. By entering personal information and using the web interface, you consent to collection of your personal information and for the purposes mentioned below , all of this is applicable until you say different about processing of your data.

The protection of personal data is very important to us. When handling personal data we proceed in accordance with the legal order of the Czech Republic, in particular Act No. 101/2000 Coll., On the protection of personal data (hereinafter referred to as the “ ZOOÚ ”), as amended.

2.1. What is personal and other data?

Personal information is the information you voluntarily provide to us as part of completing an order or registering. Personal data means any information that identifies or can identify a specific person. Personal data includes, but is not limited to, first and last name, photographs, date of birth, e-mail address and address of residence or telephone number.

Other information we collect automatically, in connection with your use of the website, are: your IP address, browser, device and operating system type, time and number of accesses to the web interface, information obtained through cookies, and other similar information. Please note that we may collect this additional information without registration and whether or not you are shopping online..

2.2. How do we use personal and other data?

Through personal and other data, we primarily allow you to access your account and use the web interface as easily as possible.

We also use the information for communication regarding the management of your account and for user support. The data may be used to improve our services, including the use of website user behavior analysis.

The data can be used for business and marketing purposes i.e to maintain a website user database and offer goods and services for an indefinite period by placing an order or registering

You can revoke your consent to our sending of commercial communications and e-mails for direct marketing purposes at any time by emailing our contact e-mail address..

2.3. How do we manage and process your personal data?

Our company is a controller of personal data, specifically talking: Law on Protection of Personal Data, and is registered in the Office for Personal Data Protection under registration number 00063392.

We may entrust the processing of your personal and other data to a third party processor.

Personal and other collected data are fully secured against misuse.

Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.

2.4. To whom do we pass on your personal data?

We do not pass on your personal data to any other parties. Exceptions are external carriers and parties involved in the delivery of goods or provision of services. Your personal data is passed on to such parties to the minimum extent necessary for the delivery of goods or the provision of services.

2.5. What are your rights regarding personal data?

You have the right to access your personal data and the right to be informed about its use (information regarding the purpose of processing, the sources of this data and the recipient). This information will be provided to you without undue delay upon request. You also have the right to correct personal data and other legal rights to this data.

Based on your written request, we will remove your personal data from the database.

If you believe that our company or personal data processor is processing your personal data in violation of the law, you may:

  • ask us or the processor for an explanation;
  • ask us or the processor to rectify the situation. In particular, it may be a matter of blocking, correcting, supplementing or disposing of personal data.

When protecting your personal data, we will do our best to accommodate you. However, if you are not satisfied with the settlement, you have the right to contact the competent authorities, in particular the Office for Personal Data Protection. This provision does not affect your right to contact the Office for Personal Data Protection directly with your complaint.

For the provision of information on the processing of personal data, we may require a reasonable fee not exceeding the costs necessary to provide the information.

Supervision over the protection of personal data is performed by the Office for Personal Data Protection (http://www.uoou.cz).

Our company and potential personal data processors are based in the Czech Republic.



The website uses so-called " cookies " for its operation. The website also uses Google Analytics and possibly other services provided by Google, Inc. (" Google "). The use of cookies also occurs within the use of these services.

3.1. What are cookies and how do you agree to their use?

Cookies are text files stored on the computer or other electronic devices of each website visitor which enable the analysis of the way of using the website

By checking your consent on the website you give your consent to the use of cookies, as well as to the processing of your personal data by Google and our company, in the manner and for the purposes described in more detail on the website.

3.2. Can you store cookies on your computer?

You may refuse the use of cookies by selecting the appropriate settings on your Internet browser.

Please note that if you refuse to use cookies, it is possible that you will not be able to take full advantage of all the functionality of the website.

3.3. How does Google use the data we collect?

If you are interested in how Google uses the data it collects from us, you can find out more by clicking on the following link odkaz.



The content of the web pages placed on the website (texts, photographs, images, logos and others), including the website software and these conditions, is protected by our copyright and may be protected by other rights of other people. You may not modify, copy, reproduce, distribute or use the content for any purpose without the consent of our company or the copyright holder. In particular, the free or paid access to photographs and texts placed on the website is prohibited.

Names and designations of products, goods, services, companies and corporations may be registered trademarks of their respective owners.

4.1. How do we proceed with copyright infringement?

In the event of non-compliance with the prohibition described above, we will proceed in accordance with Act No. 121/2000 Coll., The Copyright Act, as amended..

In particular, our copyright holder has the right to demand that infringements of our copyrights be waived and to request the download of unauthorized copies of protected content.

We also have the right to demand reasonable compensation for the damage caused.



5.1. Please note that clicking on some links on the website may cause you to leave the website and be redirected to third party websites.

5.2. Our company is not responsible for errors caused by third party interventions in the website or as a result of its use contrary to its purpose. When using the website you must not use mechanisms, software, scripts or other procedures that could adversely affect its operation, in particular disrupt the system or unduly burden the system. You may not perform any activity that could affect you or third parties. You may not allow persons to tamper with or misuse the software or other components that make up the website and to use the website or parts or software thereof in a manner contrary to its intended use or purpose.

5.3. We cannot guarantee uninterrupted access to the website or the safety and security of the website. We are not liable for damage caused by accessing and using the website, including any damage caused by downloading data published on the website, damage caused by interruption, website failure, computer viruses, damage due to data loss, gain or unauthorized access to transmissions and data..

5.4. If you commit any illegal or unethical conduct while using the website, we are entitled to restrict, suspend or terminate your access to the website without compensation. In this case, you are also obliged to compensate our company for the damage that was demonstrably caused by your actions pursuant to this paragraph, in full.


These conditions of use are valid and effective from 1.2.2016.


Select your country