To what address am I supposed to return the goods?

If you are unsatisfied with an item or the size doesn't suit you correctly, you can return it or exchange it for something else without giving any reason up to a period of 30 days from the delivery date. 

Wrap the item in suitable packaging to protect them from damage and send it back to our address of your country together with yout completed Returns form, Exchange form or Complaint form.  Please do not send post to us with cash on delivery.

Addresses for returning: 

Austria

Zásilkovna  Vuch s.r.o. Postfach 4 3860 Heidenre­ichstein

Germany

Packeta.de Vuch s.r.o. Schloßplatz 2 086 48 Bad Brambach

Romania

Coletăria.ro Vuch s.r.o. Drumul Osiei 53–55, 062395 București, Romania**

Bulgaria

This address is valid till 31.10.2020!

Post ONE/Packeta Vuch s.r.o. Chelopeshko Shose 14 (Челопешко шосе 14) 1839 Sofia

Address valid from 1.11.2020

ECONT/PACKETA (COLETARIA.RO) ID онлайн магазин ул. „Тодор Икономов“ бр. 213, 7000 g.k. Чародейка – север, Русе, България

France

Packeta International – 967337 Vuch s.r.o. c/o Asendia Germany Rue Ettore BUGATTI PFC Erstein ZI Ouest – BP 110 67119 Erstein Cédex

Slovenia

Packeta International_ DPD d.o.o. Vuch s.r.o. Depot Maribor Tržaška cesta 43 2000 Maribor

the United Kingdom 

Packeta International – Huxloe Logistics Ltd Vuch s.r.o. Unit 3 Henson Way Telford Way Ind Est. Kettering, NN16 8PX

Ireland 

Packeta International – Huxloe Logistics Ltd Vuch s.r.o. Unit 3 Henson Way Telford Way Ind Est. Kettering, NN16 8PX

Latvia 

Omniva LV (sorting center) – Packeta International Vuch s.r.o. Dzirnieku iela 24 Mārupe, Mārupes novads, LV-2167 Latvia

Estonia 

OMNIVA EE (sorting center) – Packeta International Vuch s.r.o. Rukki tee 7 Lehmja, 75306 Harju maakond, Estonia

Spain 

Packeta International – Correos Express Vuch s.r.o. C/ Banús s/n, nave 5 CIM VALLES 08130 Santa Perpetua de Mogoda BARCELONA (SPAIN)

Portugal 

Packeta International – Correos Express Vuch s.r.o. C/ Banús s/n, nave 5 CIM VALLES 08130 Santa Perpetua de Mogoda BARCELONA (SPAIN)

Croatia 

Packeta International s.r.o – HR post Vuch s.r.o.  Stancija Kaligari 3 Žbandaj, 52440 Poreč

Greece 

Packeta International Vuch s.r.o. 5th km of National Road Thessaloniki-Athens 54628 Kalohori, Thessaloniki

On these address are taken only shipments sent via ACS carriers. 

Italy 

PACKETA INT./GLS TRIESTE Vuch s.r.o. Via Edgardo Morpurgo, 8 34147 Trieste TS

Malajsia

AllSome FulfillmentVUCH5, Jalan Astana 1D, Bandar Bukit Raja, SelangorKlang41050

malajsia

Returning address for other countries

Tovární 1112 Chrudim 53701, Czech Republic