Competition Rules
These rules set out the binding terms and conditions of competitions organised on the Facebook and Instagram profiles (hereinafter referred to as the “Competition”).
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The organiser of the Competitions is Vuch s.r.o., with its registered office at Lukavička 26, 538 21 Lukavice, Czech Republic; Company ID No. (IČ): 04522150; VAT ID No. (DIČ): CZ04522150, registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section C, Insert No. 36028 (hereinafter referred to as the “Organiser”).
The Organiser runs the Competitions solely for the purpose of promoting its brand and products. The Competition does not constitute gambling within the meaning of Act No. 186/2016 Coll., on Gambling Activities.
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Any person who accepts the published Competition Rules, fulfils these conditions, and submits an answer to the Competition question by means of a comment on Facebook or Instagram shall become a participant in the Competition (hereinafter referred to as the “Participant”).
The Competition is open to any natural person who has reached the age of 15 no later than on the date of entering the Competition and who has a delivery address within the United Kingdom. If a Participant is under 18 years of age, they must obtain the prior written consent of their legal guardian in accordance with the applicable legal requirements. Employees of the Organiser and persons closely related to them are excluded from participation in the Competition.
By entering the Competition, all Participants undertake to comply with these Rules and to accept the announcement of the winner. The Organiser reserves the right to exclude from the Competition any Participant who fails to meet the participation requirements, breaches the Competition Rules, acts contrary to accepted standards of conduct, or damages the reputation of the Organiser. Such exclusion may take place without compensation and without any obligation on the part of the Organiser to provide reasons for its decision. The Organiser may also remove any such entries from its profile without prior notice.
Each Participant shall be entered into the selection process or prize draw only once, regardless of the number of entries (comments) submitted in the relevant Competition.
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For each Competition, the Organiser shall publish on the relevant social media platform the Competition conditions, the duration of the Competition, details of the prize, and the number of winners.
The Organiser shall always select the winner from all answers submitted by Participants as comments under the relevant Competition post throughout the entire duration of the Competition.
The names of all winners shall be announced by the Organiser in a comment under the relevant Competition post. The Organiser is under no obligation to provide reasons for the selection of a winner or for the exclusion of any Participant from the Competition.
The Organiser reserves the right to shorten, extend, suspend, cancel, or amend the Competition and its Rules at any time. The Organiser also reserves the right to substitute the prize in the event of stock depletion or damage to the original prize. Any amendments to the Competition Rules shall be communicated via the Facebook or Instagram platform on which the Competition was announced.
In the event of any dispute, the Organiser reserves the right to make a final and binding decision at its sole discretion.
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By submitting a comment as an answer to the Competition question, the Participant expressly consents to the Organiser processing the personal data provided by the Participant.
The Organiser acts as the data controller of the personal data provided by the Participant for the purposes of participation in and administration of the Competition (namely first name, surname, and Facebook or Instagram username), and, in the case of a winner, for the purposes of prize fulfilment (telephone number, email address, and delivery address).
The Organiser processes all such personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (the General Data Protection Regulation – GDPR) and in compliance with applicable data protection legislation.
The provision of such data is voluntary, and the Participant has the right to access their personal data. Consent to the processing of personal data may be withdrawn at any time in accordance with applicable law by contacting the Organiser at its registered office address. If the Participant believes that their rights relating to the processing of personal data have been infringed, they have the right to lodge a complaint with the relevant supervisory authority and request appropriate remedial action.
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Each winner shall be notified of their prize by means of a comment posted under the relevant Competition post and will be invited to send the information required for prize delivery via a private message through the Organiser’s social media account on which the Competition was conducted.
The winner must respond to the prize notification within 5 days and provide their full name, contact telephone number, email address, and a valid delivery address within the United Kingdom to which the prize will be sent. The Organiser and the Participant shall agree on the appropriate delivery service through private messages.
If, for reasons beyond the Organiser’s control, the prize cannot be delivered to the selected winner, or if the winner fails to provide the required information, including their full name and delivery address, within the specified period, the winner shall forfeit their entitlement to the prize and an alternative winner shall be selected.
The Organiser shall not be liable for non-delivery of prizes, damage to prizes, force majeure events, delays, or loss occurring during transportation.
Prizes are not legally enforceable.
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The prize voucher may be redeemed against any product available on the vuch.com online store, unless otherwise specified in the terms and conditions of the relevant Competition.
If goods purchased using a prize voucher are returned, they may only be exchanged for alternative goods of the same value.
In the event of the return of, or a claim relating to, goods purchased using a prize voucher, no monetary compensation or cash refund may be claimed.
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Where a Vuška is awarded as a prize in the Competition, it shall be regarded as a gift, i.e. a gratuitous benefit for which the winner has incurred no financial cost. For this reason, the awarded Vuška cannot be exchanged or returned, including under any right to withdraw from a purchase contract.
However, the winner shall be entitled to make a product claim. If such claim is accepted as valid, the Vuška may be exchanged either for the same product or for another product of the same or lower value.
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These Competition Rules comply with the rules of Facebook and Instagram. The Competitions are organised solely by Vuch s.r.o. and are in no way sponsored, endorsed, administered by, or associated with Meta, the operator of the Facebook and Instagram platforms. Any information provided in connection with the Competitions will not be disclosed to Meta. All questions, comments, or complaints relating to the Competitions must be directed to Vuch s.r.o. as the Organiser, and not to Meta.
The Competition Rules are published on the Organiser’s website, and each Participant is required to familiarise themselves with these Rules. By participating in the Competition, the Participant agrees to be bound by these Rules.
Any requests, objections, or other enquiries should be sent to the Organiser by email at info@vuch.com.
These Competition Rules shall enter into force on 17 October 2023.